Privacy Policy

Last Updated: January 2024

At Nuviora, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information about you in various ways to provide you with the best possible service and user experience. Understanding what data we gather helps us serve you more effectively while maintaining your privacy and trust.

Personal Information You Provide

When you interact with Nuviora, you may voluntarily provide personal information such as your name, email address, postal address, telephone number, and payment information. We collect this information when you:

• Create an account or register on our website
• Place an order or make a purchase
• Subscribe to our newsletter or mailing list
• Fill out a contact form or submit an inquiry
• Participate in surveys, contests, or promotional activities
• Leave reviews or testimonials about our products
• Request customer support or technical assistance

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior. This information helps us understand how our site is used and enables us to improve your experience. We automatically collect:

• Log data including IP address, browser type, and operating system
• Pages visited and the time spent on each page
• Referring website and links clicked
• Device information such as hardware model and mobile network information
• Cookies and similar tracking technologies
• Location data based on IP address (approximate geographic location)

Information from Third Parties

We may receive information about you from third parties, including payment processors, shipping carriers, social media platforms, and marketing partners. This information helps us verify your identity, process transactions, and provide you with relevant marketing communications. We ensure all third-party information collection complies with applicable privacy laws and regulations.

2. How We Use Your Information

We use the information we collect for various purposes to enhance your experience with Nuviora and to operate our business effectively. Your data is processed with care and only for legitimate purposes.

3. Cookies and Tracking Technologies

Nuviora uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our website. Cookies are small data files stored on your device that help us personalize your experience and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for website functionality, authentication, and security features
• Performance Cookies: Help us understand how visitors use our site and identify areas for improvement
• Preference Cookies: Remember your settings, language preferences, and customization choices
• Marketing Cookies: Track your behavior to deliver targeted advertisements and personalized content

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website and your user experience. For more detailed information about our use of cookies, please refer to our Cookie Policy.

4. Data Sharing and Disclosure

We are committed to protecting your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in specific circumstances to provide you with better services and comply with legal requirements.

When We Share Information

We may share your information with:

• Service Providers: Third-party companies that assist us with payment processing, shipping, email delivery, and customer service
• Business Partners: Companies we partner with to offer complementary products and services, with your consent
• Legal Authorities: When required by law or to protect our rights, privacy, safety, or property
• Business Successors: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties with whom we share your information are contractually obligated to maintain the confidentiality and security of your data and use it only for the purposes specified by us. We ensure that any data sharing complies with applicable privacy laws and regulations.

5. GDPR and UK Privacy Rights

For users located in the European Union and the United Kingdom, we comply fully with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. These regulations provide you with important rights regarding your personal data and how it is processed.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Limit how we process your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Oppose processing of your data for marketing or other purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

Legal Basis for Processing

We process your personal data based on: (1) your explicit consent, (2) performance of a contract with you, (3) compliance with legal obligations, (4) protection of vital interests, (5) performance of tasks in the public interest, and (6) our legitimate business interests. We ensure that all processing activities are transparent and proportionate to our stated purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of data and the purpose of processing.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or write to us at 350 5th Avenue, New York, NY 10118, USA. We will respond to your request within 30 days. You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

6. Data Security

Protecting your personal information is a top priority for Nuviora. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures.

Security Measures

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Authentication: Password protection and multi-factor authentication options for account access
• Access Controls: Restricted access to personal data, limited to authorized personnel only
• Regular Audits: Periodic security assessments and vulnerability testing
• Firewalls: Advanced firewall protection to monitor and prevent unauthorized access
• Data Backup: Regular backups to ensure data recovery in case of incidents
• Employee Training: Staff training on data protection and privacy best practices

While we implement robust security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your personal data. However, we are committed to maintaining the highest standards of data protection and promptly addressing any security concerns.

7. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by Nuviora. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites or services.

When you click on external links or use third-party services, you are subject to their respective privacy policies and terms of service. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information. Your use of third-party services is at your own risk, and we cannot control how third parties collect, use, or protect your data.

We may integrate third-party services such as payment processors, analytics platforms, and social media widgets into our website. These integrations allow us to provide enhanced functionality and better serve your needs. However, we ensure that all third-party integrations comply with our privacy standards and applicable regulations.

8. Children's Privacy

Nuviora is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information and terminate the child's account.

For users between 13 and 18 years old, we provide additional privacy protections and limit the use of their information. Parents or guardians who believe their child has provided information to Nuviora should contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable laws regarding children's privacy. We encourage parents and guardians to monitor their children's online activities and to teach them about online safety and privacy.

9. International Data Transfers

Nuviora operates globally, and your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country.

When we transfer personal data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions confirming equivalent data protection
• Your explicit consent to the transfer
• Additional technical and organizational security measures

By using Nuviora, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection laws. If you do not agree to such transfers, please do not use our services.

10. Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by updating the "Last Updated" date at the top of this page and posting the revised policy on our website.

For significant changes, we may provide additional notice, such as sending an email notification or displaying a prominent notice on our website. Your continued use of Nuviora following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you have any questions about our Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your concerns and working with you to resolve any privacy-related issues.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your concerns promptly and professionally.

We typically respond to inquiries within 2-3 business days. For data subject requests under GDPR or UK Data Protection Act, we will respond within 30 days as required by law. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

12. Additional Information and Resources

To help you better understand your privacy rights and our practices, we provide links to additional resources and related policies. These documents work together to ensure comprehensive privacy protection for all Nuviora users.